Question 1

What is an SMM panel?

Accepted Answer

An SMM panel is a dashboard where you order social media marketing services — followers, likes, views, subscribers and more — from a connected supplier network. You top up a wallet balance, choose a service, paste your link and the order is delivered automatically.

Question 2

How is pricing calculated?

Accepted Answer

Every service shows a price per 1,000 units. Your charge is the rate divided by 1,000 and multiplied by the quantity you order, so a service priced at $1.20 per 1,000 costs $0.60 for 500 units. The exact charge is always shown before you confirm.

Question 3

How long does delivery take?

Accepted Answer

Delivery speed depends on the service. Each listing shows its estimated start time and average completion speed. Orders move through pending, in progress and completed, and your order page updates automatically.

Question 4

What does a refill guarantee mean?

Accepted Answer

If a service is marked with refill, you can request a top-up from the order page when delivered counts drop within the guarantee window. Services without refill cannot be replenished.

Question 5

Can I cancel an order?

Accepted Answer

Cancellation is only possible while the supplier still allows it and only for services marked as cancellable. Approved cancellations are refunded to your wallet balance automatically.

Question 6

How do I add funds?

Accepted Answer

Open Add Funds in your dashboard, choose a payment method and submit your deposit. Once the payment is confirmed the amount is credited to your wallet and recorded in your transaction history.

Question 7

Do you have an API?

Accepted Answer

Yes. Generate an API key in the API section of your dashboard and use it to place orders, check status and read your balance from your own application.

Question 8

Is my payment or account data safe?

Accepted Answer

Account data is protected with row-level database security, so you can only ever read your own orders, tickets and balance. We never store raw payment card details.

Question 9

Do you offer refunds?

Accepted Answer

Failed or partially delivered orders are refunded to your wallet automatically. See the refund policy page for the full detail.

Frequently asked questions